Due to extremely cold conditions, the City is implementing special measures to keep people who are homeless safe.
If you see someone who needs shelter, call (215) 232-1984.
In effect: 7:00 p.m. on Tuesday, Dec. 12 to 10:00 a.m. on Monday, Dec. 18

Language Access Plans

City of Philadelphia Language Access Plans are provided by City agencies and are required by the Philadelphia Home Rule Charter 8-600. All plans are subject to change and may be updated in the future.

Name Description Released Format
311 Language Access Plan pdf 311’s language access plan will help provide direct access to City government information and services while delivering world-class customer service. June 2, 2017
Board of Pensions and Retirement Language Access Plan pdf The Board of Pensions and Retirement will integrate the language access plan to ensure that all beneficiaries and future benefit recipients have an actuarially sound Retirement System. June 2, 2017
Chief Administrative Officer Master Plan Language Access Plan pdf Chief Administrative Officer Master Plan Language Access Plan. June 2, 2017
City Commissioners Language Access Plan pdf The City Commissioner's language access plan will allow easier access to voter registration and elections services for Philadelphians with limited English proficiency. June 2, 2017
Commerce Department Language Access Plan pdf The Department of Commerce's language access plan encourages economic opportunities for all Philadelphians and ensures that they find and retain living-wage jobs. March 31, 2017
Department of Behavioral Health and Intellectual DisAbility Services (DBHIDS) Language Access Plan pdf DBHIDS’s plan supports those with behavioral health, addiction, and intellectual disability challenges to encourage recovery, resiliency, and exercising choice. March 31, 2017
Department of Health – Medical Examiners Office Language Access Plan pdf The Medical Examiner's Office’s plan will help make accessible its unique specialized mission: to provide comprehensive death investigation to Philadelphia residents. March 31, 2017
Department of Human Services Language Access Plan pdf The Department of Human Services will integrate the language access plan to strengthen and stabilize families by providing and promoting safety, permanency, and well-being for children at risk of abuse, neglect, and delinquency. July 17, 2017
Department of Licenses and Inspections Language Access Plan pdf L&I will use the language access plan to improve their work in providing safety within all buildings to ensure everyone is protected from imminently dangerous buildings. March 7, 2017
Department of Prisons Language Access Plan pdf The Department of Prisons’ language access plan will help provide meaningful language access to the public and inmates. June 2, 2017
Department of Public Health Language Access Plan pdf The Philadelphia Department of Health's language access plan will enhance its goal in protecting and promoting health and well-being of all Philadelphians, especially the most vulnerable, by being able to bridge the language gap between several populations. June 2, 2017
Department of Public Health Division of Disease Control Language Access Plan pdf The Department of Public Health Division of Disease Control 's Language Access Plan that outlines protocol and procedure for interacting with LEP populations. March 7, 2017
Department of Revenue Language Access Plan pdf The Department of Revenue's language access plan seeks to improve its method of tax and non-tax revenue. June 2, 2017
Division of Aviation Language Access Plan pdf The Philadelphia International Airport’s plan helps the airport deliver excellent customer service and maintain the highest levels of safety, security, and efficiency. March 31, 2017
Division of Housing and Community Development’s Language Access Plan pdf The Division of Housing and Community Development's Language Access Plan that outlines protocol and procedure for interacting with LEP populations. March 7, 2017
Finance Department Master Plan Language Access Plan pdf The Director of Finance's language access plan will improve its oversight in the City's budget and financial management programs to ensure transparency in how City dollars are being spent. June 2, 2017
Free Library of Philadelphia Language Access Plan pdf The Free Library of Philadelphia's Language Access Plan that outlines protocol and procedure for interacting with LEP populations. September 2016
Law Department Language Access Plan pdf The Law Department's Language Access Plan that outlines protocol and procedure for interacting with LEP populations. September 2016
Mayor’s Office Master Language Access Plan pdf The Master Language Access Plan for the City of Philadelphia that outlines protocol and procedure for interacting with Limited-English Proficient (LEP) populations. September 2016
Mayor’s Office of Community and Empowerment Opportunity’s Language Access Plan pdf The Mayor's Office of Community and Empowerment Opportunity's plan reinforces the City's efforts to increase opportunities for low-income individuals. March 7, 2017
Mayor’s Office of Education Language Access Plan pdf The Mayor's Office of Education will integrate the language access plan in order to include people with limited English proficiency in the process of obtaining quality education for children. June 2, 2017
Office of Administrative Review/Tax Review Board Language Access Plan pdf The Office of Administrative Review plan will improve accessibility to the single point of contact for the resolution of various categories of non-judicial disputes regarding City taxes, charges, fees and fines. June 2, 2017
Office of Adult Education Language Access Plan pdf The Office of Adult Education will integrate the language access plan to ensure access to high-quality basic education for all adult learners in Philadelphia. June 2, 2017
Office of Arts, Culture and Creative Economy Language Access Plan pdf The OACCE's language access plan will improve its efforts in supporting and promoting arts, culture, and the creative industries and linking Philadelphians to cultural resources and opportunities. June 2, 2017
Office of Civic Engagement and Volunteer Services Language Access Plan pdf The OCEVS plan will promote its mission to provide enhanced levels of service by engaging the public in new and innovative initiatives. It will allow for increased participation within the community and promote social cohesion. July 17, 2017
Office of the City Controller Language Access Plan pdf The City Controller language access plan will ensure that LEP individuals can gain equal access to the Controller’s Office’s services and communicate effectively. June 2, 2017
Office of the City Representative Language Access Plan pdf The Office of the City Representative's integration of the language access plan will encourage a plan of better access for residents and visitors during the events which celebrate Philadelphia's richness and diversity. June 2, 2017
Office of the Inspector General Language Access Plan pdf The Inspector General's Language Access Plan that outlines protocol and procedure for interacting with LEP populations. September 2016
Office of Sustainability Language Access Plan pdf The Office of Sustainability's Language Access Plan that outlines protocol and procedure for interacting with LEP populations. March 7, 2017
Philadelphia Commission on Human Relations/Fair Housing Commission Language Access Plan pdf Philadelphia Commission on Human Relations has staffed the Fair Housing Commission to properly remedy the unfair rental practices and address unsafe and unhealthy conditions in rental properties. June 2, 2017
Philadelphia Parks and Recreation Language Access Plan pdf Parks and Recreation's language access plan will further promote the utilization of outdoor spaces and recreational centers in an effort to connect Philadelphia's children and other residents to the natural world, to each other, and to social opportunities. November 1, 2017
Philadelphia Police Department’s Language Access Plan pdf The Philadelphia Police Department's LAP will allow for higher quality services to all residents in fighting and preventing crime, enforcing laws, and protecting the well-being of the public. March 7, 2017
Philadelphia Water Department Language Access Plan pdf PWD will use their plan to plan for the necessary operations and maintenance in providing high-quality drinking water to residents in Greater Philadelphia region and adequate water supply for all households, commercial, and community needs. June 2, 2017
Records Department Language Access Plan pdf The Department of Record's plan provides improved public access to an array of data, including deeds and land records, and ensures convenient services via best practices. March 31, 2017
Streets Department Language Access Plan pdf The Streets Department will integrate the language access plan to improve services that are critical in maintaining the public health and safety throughout Philadelphia. March 31, 2017

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