Language Access Plans

City of Philadelphia Language Access Plans are provided by City agencies and are required by the Philadelphia Home Rule Charter 8-600. All plans are subject to change and may be updated in the future.

Name Description Released Format
Commerce Department Language Access Plan pdf The Department of Commerce's language access plan encourages economic opportunities for all Philadelphians and ensures that they find and retain living-wage jobs. March 31, 2017
Department of Behavioral Health and Intellectual DisAbility Services (DBHIDS) Language Access Plan pdf DBHIDS’s plan supports those with behavioral health, addiction, and intellectual disability challenges to encourage recovery, resiliency, and exercising choice. March 31, 2017
Department of Health – Medical Examiners Office Language Access Plan pdf The Medical Examiner's Office’s plan will help make accessible its unique specialized mission: to provide comprehensive death investigation to Philadelphia residents. March 31, 2017
Department of Licenses and Inspections Language Access Plan pdf L&I will use the language access plan to improve their work in providing safety within all buildings to ensure everyone is protected from imminently dangerous buildings. March 7, 2017
Department of Public Health Division of Disease Control Language Access Plan pdf The Department of Public Health Division of Disease Control 's Language Access Plan that outlines protocol and procedure for interacting with LEP populations. March 7, 2017
Division of Aviation Language Access Plan pdf The Philadelphia International Airport’s plan helps the airport deliver excellent customer service and maintain the highest levels of safety, security, and efficiency. March 31, 2017
The Division of Housing and Community Development’s Language Access Plan pdf The Division of Housing and Community Development's Language Access Plan that outlines protocol and procedure for interacting with LEP populations. March 7, 2017
Free Library of Philadelphia Language Access Plan pdf The Free Library of Philadelphia's Language Access Plan that outlines protocol and procedure for interacting with LEP populations. September 2016
Law Department Language Access Plan pdf The Law Department's Language Access Plan that outlines protocol and procedure for interacting with LEP populations. September 2016
The Mayor’s Office of Community and Empowerment Opportunity’s Language Access Plan pdf The Mayor's Office of Community and Empowerment Opportunity's plan reinforces the City's efforts to increase opportunities for low-income individuals. March 7, 2017
Mayor’s Office Master Language Access Plan pdf The Master Language Access Plan for the City of Philadelphia that outlines protocol and procedure for interacting with Limited-English Proficient (LEP) populations. September 2016
Office of the Inspector General Language Access Plan pdf The Inspector General's Language Access Plan that outlines protocol and procedure for interacting with LEP populations. September 2016
Office of Sustainability Language Access Plan pdf The Office of Sustainability's Language Access Plan that outlines protocol and procedure for interacting with LEP populations. March 7, 2017
Philadelphia Police Department’s Language Access Plan pdf The Philadelphia Police Department's LAP will allow for higher quality services to all residents in fighting and preventing crime, enforcing laws, and protecting the well-being of the public. March 7, 2017
Records Department Language Access Plan pdf The Department of Record's plan provides improved public access to an array of data, including deeds and land records, and ensures convenient services via best practices. March 31, 2017
Streets Department Language Access Plan pdf The Streets Department will integrate the language access plan to improve services that are critical in maintaining the public health and safety throughout Philadelphia. March 31, 2017

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