Service directory

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A
Access to restricted areas - After an emergency

Information on the program that helps businesses reduce damage after disasters by allowing access to restricted areas after an emergency.

Accessibility compliance

Accessibility resources and accommodations available in Philadelphia.

Active Duty Tax Credit

Requirements for the Active Duty Tax Credit, which is offered to members of the armed services who are called to active duty outside PA.

Active shooter - Human-caused hazards

Information on what to do if there's an active shooter event in Philadelphia.

After an emergency

Information on what to do after an emergency, including how to get access to a restricted area, and how to get disaster recovery funding.

After-school activities

Instructions for finding after-school activities in your neighborhood.

Air quality

Resources you can use to find current air quality information for Philadelphia.

Amusement Tax - Business taxes

Information about taxes that are imposed on admission fees for attending any amusement in Philadelphia.

Appeal a property assessment

Due dates and instructions for challenging a property assessment that you believe is incorrect.

Apply for a job with the City of Philadelphia

How to search and apply for a job working for the City of Philadelphia.

Apply for a trade license

Identifying and getting the necessary trade license to do business in Philadelphia.

B
Become a firefighter

The recruitment process for becoming a firefighter.

Become a police officer

Job information and steps to take if you want to become a Philadelphia police officer.

Become a substitute teacher

Instructions for applying to become a substitute teacher for the School District of Philadelphia.

Become a U.S. citizen

How people in Philadelphia can begin the process of becoming a United States citizen.

Become a water customer

Instructions and contact information for property owners, tenants, and occupants to use when setting up a water and sewer services account.

Bike share program

General information and membership details for Philadelphia’s bike share program, Indego.

Business Income & Receipts Tax (BIRT) - Business taxes

Tax requirements for individuals, partnerships, associations, limited liability companies, and corporations engaged in for-profit activity.

Business tax regulations

Official regulations, including related amendments and rulings, for business taxes collected by the City of Philadelphia.

Business taxes

Tax types and requirements for businesses that are located or operate in Philadelphia.

C
Carbon monoxide poisoning - Human-caused hazards

Information on what to do if you suspect carbon monoxide poisoning, and some carbon monoxide safety tips.

Center City high-rise office building rallying points

Information on rallying points for for high-rise office buildings in Center-City.

Charter schools

Information on charter schools, including school profiles and annual charter evaluations.

City building codes

A summary of City building codes, and a link to the complete code.

City health centers

Find a City health center near you.

Code Blue

Actions the City takes when it declares a Code Blue to keep people who are homeless safe from extreme cold.

Common concerns - Zika virus

Answers to some frequently answered questions about the Zika virus in Philadelphia.

Community Development Corporation (CDC) Tax Credit

Details on the CDC Tax Credit, for businesses that support economic development in distressed parts of the city.

Contact animal control

Who to contact if you have an animal control emergency, or want to report an animal care violation.

Cooling centers

Where to find public cooling centers during times of extreme heat and humidity in Philadelphia.

Customer responsibilities - Water pipe & meter maintenance

Information about what water customers are responsible for and what they should expect from their water service.

D
Debt collection agencies

Describes when the City uses collection agencies to help collect delinquent taxes, and provides links to the agencies the City uses.

Delinquent business tax extended agreement

Application instructions for payment agreements to help taxpayers who are delinquent on their business taxes.

Diagnosis & treatment - Zika virus

Information on symptoms and treatment of the Zika virus.

Disaster recovery funding - After an emergency

Information on where the funding for disaster recovery comes from for the City of Philadelphia.

Discrimination

Information on the forms of discrimination that are illegal in Philadelphia.

Dispose of Christmas trees, leaves, or pumpkins

Where and how you can discard natural waste if you live in Philadelphia.

Dispute a parking ticket

Instructions on how to appeal a parking ticket in person, by mail, or online.

Dispute a red light ticket

Information on how to dispute a red light ticket online, by mail, or by phone.

Dispute a water bill

If you think there's an error or a problem with your water bill, you can appeal to the Water Revenue Bureau.

Distressed Business Tax Credit

The Distressed Business Tax Credit is for businesses that lost 10% or more of their net income because of a public works project.

Drought - Natural hazards

Information on what to do if a drought strikes Philadelphia.

E
E-Filing City taxes

Vendors that allow you to e-file your City taxes.

Early childhood education

Resources for accessing and affording early childhood education in Philadelphia.

Earned Income Tax Credit (EITC) resources

Information for workers, community groups, and employers about the federal Earned Income Tax Credit (EITC). The EITC is not a City program.

Earnings Tax (employees) - Income taxes

Tax filing and payment details for people who work in Philadelphia but don't have City Wage Tax withheld from their paycheck.

Earthquake - Natural hazards

Information on what to do if an earthquake strikes Philadelphia.

Electronic funds transfer (EFT)

Description and enrollment details of the electronic funds transfer (EFT) program, which lets you pay City taxes from a bank account.

Emergency donations - How you can help

Information on donations that might be helpful after a disaster.

Evacuation routes

Information on evacuation routes and evacuation zones in Philadelphia.

Events in Philadelphia parks

Calendar of special events scheduled to take place in Philadelphia parks.

Excessive heat - Natural hazards

Information on how to manage excessive heat in Philadelphia by staying safe and cool.

Explore Philadelphia

Cultural and recreational opportunities in Philadelphia for visitors and tourists, and anyone who wants to explore Philadelphia.

Explosion - Human-caused hazards

Information on how to respond if there's an explosion in Philadelphia.

F
Find a playground or recreation center

Resources to help you find a playground, recreation center, or athletic field in Philadelphia.

Find a swimming pool

List of Philadelphia’s free indoor public pools, which are open year-round, and link to list of free outdoor public pools open in summer.

Find a trash or recycling center

Locations of trash and recycling centers in Philadelphia where you can drop off bulk trash and recycling.

Find affordable childcare

Eligibility details for subsidized child care in Philadelphia, and how to contact Child Care Information Services.

Find an inmate

How to find someone who has been taken to a Philadelphia jail or prison.

Find out what license you need for your business

Information and tools to help you determine which licenses and permits you need for your business.

Find your designated neighborhood school

Tools and resources for finding your school catchment, determining your neighborhood school, and exploring charter school options.

Fire - Human-caused hazards

Information on how to prepare for a fire before it starts.

Flood - Natural hazards

Information on how to prepare for and deal with flooding in Philadelphia.

Force a sheriff sale

Description of the Tax Sale Escrow Program, which lets people request that a tax-delinquent property be sold at a sheriff sale.

G
General City tax regulations

Links to general tax regulations and miscellaneous tax-specific regulations for the City of Philadelphia.

General refund information

Requirements, timelines, and forms for requesting a refund on all City taxes, bills, fines, and fees except the Wage Tax.

Get a birth certificate

Description of how to order a copy of a birth certificate (with a raised seal) online, by mail, or in person.

Get a building permit

Instructions for finding and obtaining the permits you need for a building or construction project.

Get a Certificate of Occupancy

Instructions on applying for a Certificate of Occupancy, which is required by the City for some construction projects.

Get a commercial activity license

Instructions for getting a commercial activity license, which is required in order to conduct business in Philadelphia.

Get a copy of a divorce decree

Instructions for obtaining copies of divorce decrees in Philadelphia.

Get a death certificate

Information on how to order a copy of a death certificate (with a raised seal) online, by mail, or in person.

Get a gun license

Application and instructions for getting a gun license in Philadelphia.

Get a library card

Sign up for a library card to borrow books, movies, music, and more from the Free Library of Philadelphia.

Get a license for your dog

Rules and instructions for getting a dog license in Philadelphia.

Get a marriage license

Requirements, fees, and instructions for obtaining a marriage license from the City of Philadelphia.

Get a police report

Instructions on how to get a police, fire, or EMT report by mail or in person.

Get a restraining order

Find out who can file for a Protection From Abuse (PFA) order, what it covers, and where to go if you need one.

Get notified when an inmate is released

How to sign up for PA SAVIN, a service that will notify you if an inmate is released or transferred from jail or prison.

Get tax clearance

Instructions for how to get a tax clearance certificate when one is requested by the City.

Get the Homestead Exemption

How to apply for the Homestead Exemption if you own your home in Philadelphia.

Get your car back when it has been towed

How to get your car back after it has been towed, and contact information for the Philadelphia Parking Authority.

Green Roof Tax Credit

Requirements and forms for the Green Roof Tax Credit, which is offered to businesses that construct a roof that supports living vegetation.

H
Hazardous materials - Human-caused hazards

Information on what to do if there's a hazardous materials incident in Philadelphia.

Hotel Tax - Business taxes

Details about what the Hotel Tax is, who needs to pay it, and in what circumstances.

How to file and pay City taxes

Methods and instructions for filing returns and making payments on City taxes.

How you can help

Information on how you can help after a disaster.

Human-caused hazards

Information on what to do in human-caused hazards in Philadelphia.

Hurricane or tropical storm - Natural hazards

Information on what to do during a hurricane or tropical storm if one should hit Philadelphia.

I
Income tax regulations

Official regulations, including related amendments and rulings, for income taxes collected by the City of Philadelphia.

Income taxes

Tax requirements for anyone who is paid for work performed in Philadelphia.

Income-based water bill assistance

Information about a number of income-based water bill assistance options for qualifying customers.

Infectious disease - Human-caused hazards

Information on what to do if any disease or biological emergencies occur in Philadelphia.

Interest, penalties, and fees

Current interest rates, penalty amounts, and fees that the City applies to late tax returns and delinquent payments.

J
Job Creation Tax Credit

Eligibility and application details for the Job Creation Tax Credit, which rewards businesses that increase jobs in Philadelphia.

Jump Start Philly

A program that exempts new businesses from paying the Business Income and Receipts Tax during the first two years of operations.

K
Keep documents safe - Prepare for an emergency

Information on how to keep your paper and computer files and records safe in an emergency.

Keystone Opportunity Zone Tax Credit

Describes Keystone Opportunity Zones (KOZ) and the City tax credit offered to businesses that invest in these areas.

Know whether to stay or go - Prepare for an emergency

Information on what to do in an emergency that requires you to stay home, and in an emergency that requires you to evacuate.

L
Lead exposure

Information for renters and landlords about lead safety.

Learn English

How to find classes and other resources for people who do not speak English fluently.

LGBT community services

Resources and tools for the LGBT community in Philadelphia.

Life Partner & Transgender Care Health Benefits Tax Credits

Eligibility and benefits information for businesses that begin offering life partner or transgender care health benefits to employees.

Liquor Tax - Business taxes

Tax requirements that apply to the sale of liquor, wine, or malt and brewed beverages in Philadelphia.

Longtime Owner Occupants Program

Income and program requirements for Real Estate Tax bill discounts.

Look up a business license

A tool to look up business licenses by name.

Look up permits for a property

How to find permits, licenses, violations, and appeals associated with a property in Philadelphia.

Look up zoning information

Instructions for finding zoning information for a property in Philadelphia.

LOVE Park renovations

Information on the renovation of LOVE Park and the current location of Robert Indiana’s LOVE sculpture.

Low-income senior citizen Real Estate Tax freeze

Application details for the Real Estate Tax freeze, which is offered to senior citizen homeowners who meet age and income requirements.

M
Make a go bag - Prepare for an emergency

Information on how to make a personal evacuation kit. It should have basic supplies to help keep you and your family healthy and safe.

Make a shelter-in-place kit - Prepare for an emergency

Information on how to create a kit to keep in your house for use in an emergency when you can't leave the house.

Make an emergency plan - Prepare for an emergency

Information on how to make an emergency plan to prepare for any emergencies that may come up.

Map of Philadelphia

A link to an interactive map of Philadelphia.

Mechanical Amusement Tax - Business taxes

Tax information for owners or operators of for-profit amusement or entertainment devices.

Mosquito control - Zika virus

Information on what the City of Philadelphia does to control the mosquito population, and prevent Zika from spreading.

N
Natural hazards

Information on how to handle natural hazards that may hit Philadelphia.

Net Profits Tax - Business taxes

Tax requirements imposed on net profits from the operation of a trade, business, profession, enterprise, or other activity.

Nuclear or radiation incident - Human-caused hazards

Information on what to do if there's a nuclear or radiation incident in Philadelphia.

O
Occupants - Become a water customer

Information on how to set up water services for those who have permission to live in a property without a lease.

Outdoor Advertising Tax - Business taxes

Tax requirements that apply to the rental or purchase price of space used for outdoor advertising signs.

Overview - Zika virus

Information on the history of the Zika virus, and its recent spread.

Owner-occupied Real Estate Tax payment agreement

Program guidelines for homeowners who agree to make affordable monthly payments on property taxes that are past due.

P
Paid sick leave

Details on the City law that requires sick leave for employees, and how to report a Philadelphia business that isn’t following the law.

Parking Tax - Business taxes

Details about what the Parking Tax is, who needs to pay it, and when.

Pay a parking ticket

Accepted methods of payment for parking tickets.

Pay a red light ticket

Instructions on how to pay a ticket issued through the Red Light Camera Program.

Pay delinquent tax balances

How to pay a delinquent tax balance and who to contact if you need to set up a payment plan.

Philadelphia Beverage Tax - Business taxes

Details about what the Philadelphia Beverage Tax is, who needs to pay it, and when. Official tax regulations are provided.

Philadelphia Re-Entry Program (PREP) Tax Credit

Tax credit details for businesses that employ someone who is returning to work after incarceration, or who is on parole or probation.

Plan a block party

Guidelines and resources for planning a block party in Philadelphia.

Plan for everyone - Prepare for an emergency

Information on how to make emergency plans for everyone in your household, including your pets.

Pregnancy risks - Zika virus

Information on how pregnant women can become infected with Zika virus.

Prepare for an emergency

Information on how to prepare for different kinds of emergencies in Philadelphia.

Prevent water shutoffs - Water shutoffs

Find out how to prevent or postpone a water shutoff.

Prevention - Zika virus

Information on the best way to prevent yourself from getting bitten by mosquitoes that carry the Zika virus.

Property owners - Become a water customer

Information for new property owners on how to set up water services.

Property tax abatements

Guidelines for determining which Real Estate Tax abatements you can get for your property.

Property tax exemptions

Explore ways to reduce your Real Estate Tax through exemptions available to Philadelphia property owners.

Property tax regulations

Official regulations for property taxes collected by the City of Philadelphia.

Property taxes

Tax information for owners of property located in Philadelphia, including tax rates, due dates, and applicable discounts.

R
Rain Check Program

Manage the stormwater at your home with a free rain barrel, downspout planter, rain garden, or porous paving installed at a reduced price.

Real Estate Tax - Property taxes

Rates, due dates, discounts, and exemptions for the City's Real Estate Tax, which must be paid by owners of property in Philadelphia.

Real Estate Tax deferral program

Eligibility and requirements for postponing payment on increases in Real Estate Taxes.

Real Estate Tax installment plan

Instructions for senior citizens and low-income taxpayers who want to pay their Real Estate Tax in monthly installments.

Real Estate Tax receivership

Details on the Real Estate Tax Receivership Program, in which the City has a third party take over management of a tax-delinquent property.

Real Estate Tax refunds

Form and instructions for claiming a refund on excess Real Estate Tax paid to the City.

Realty Transfer Tax - Property taxes

Requirements and rates related to the Realty Transfer Tax, which applies to the sale or transfer of real estate located in Philadelphia.

Reasons for water shutoff - Water shutoffs

Information about why water service might be shut off.

Refunds for taxes paid to local jurisdictions

Claim a refund for taxes you paid on the same income to both the City of Philadelphia and another local jurisdiction outside Pennsylvania.

Register a business

Instructions for registering a business in Philadelphia, including how to choose your business structure and get a City tax account number.

Rent your property

Describes how to get a certificate of rental suitability, which the City requires from people who rent out their property.

Report a building code violation

Directions for reporting a building code violation through Philly311 or an online form.

Report a dead tree

What to do if you see a dead tree in your neighborhood.

Report a noise violation

Instructions for what to do if you want to report a noise violation.

Report a pothole or street light outage

Instructions for reporting potholes, street light outages, and other problems to 311, and tracking the progress of your service request.

Report a vacant building

What to do if you see a vacant or dangerous building in your neighborhood.

Report child abuse or neglect

Steps to take to identify and report child abuse or neglect.

Report elder abuse

When and how to report elder abuse in Philadelphia.

Report graffiti

How to get graffiti removed by the Anti-Graffiti Network.

Reserve a recreation or parks facility

Information on how to reserve a space or facility in a Philadelphia park or recreation area.

Restore water service - Water shutoffs

Instructions for how to get water service restored after it has been shut off.

Returns on a Disk (ROAD)

Instructions for tax preparers who wish to receive software from Revenue to help complete and file certain returns electronically.

S
Sales, Use, & Hotel Occupancy Tax - Business taxes

Tax requirements that apply to taxable goods and services by retailers and service providers.

Save your property from foreclosure

Tools and resources to avoid losing your property through foreclosure in Philadelphia.

School Income Tax - Income taxes

Tax details for Philadelphia residents who receive unearned income such as dividends, royalties, rental income, and some types of interest.

Senior citizen water bill discount

The City offers a discount on water and sewer bills for senior citizens who meet age and income requirements. Find out how to apply.

Services for the homeless

Services available to people in Philadelphia who are homeless or at risk of becoming homeless.

Sheriff & lien sales

Information on buying a property from a sheriff's sale, stopping a sheriff's sale, and claiming excess sheriff sale funds.

Standard payment agreements

The Department of Revenue works with taxpayers to arrange a payment agreement when someone has difficulty paying their taxes.

Stay informed - Prepare for an emergency

Information on how to stay informed during an emergency using ReadyPhiladelphia, the media, and Philly311.

Stop water service - Water shutoffs

Instructions for property owners on how to permanently stop water and sewer services.

Street closures

Resources for finding out about street closures in Philadelphia.

Submit a tip to the police

Instructions on how to submit an anonymous tip to the police via text, phone, email, or using an online form.

Sustainable Business Tax Credit

Tax credit eligibility requirements, amounts, and application details for businesses that meet certain sustainability criteria.

T
Take a free class

Information on free adult education classes supported by the Free Library and the Office of Adult Education.

Technical (private letter) rulings

Explains technical or "private letter" rulings, where taxpayers request interpretation of their tax situation from Revenue. Also lists fees.

Tenants - Become a water customer

Information for those who pay rent on how to set up water services.

Terrorism - Human-caused hazards

Information about how Philadelphia prepares for and prevents acts of terrorism.

Thunderstorm - Natural hazards

Information on what to do before and during thunderstorms in Philadelphia.

Tobacco and Tobacco-Related Products Tax - Business taxes

Tax requirements that apply to tobacco and tobacco-related products sold by retailers, including items sold through vending machines.

Tornado and Wind Storms - Natural hazards

Information on what to do before and during a tornado in Philadelphia.

Trash & recycling pickup schedules

Trash and recycling collection schedules for your neighborhood.

Travel precautions - Zika virus

Information on travel precautions one should take to prevent Zika transmission.

U
University City high-rise office building rallying points

Information on rallying points for University City high-rise office buildings in case of emergency.

Use & Occupancy Tax - Business taxes

Tax requirements for owners or landlords whose property is used for business purposes in Philadelphia.

Utility interruption - Human-caused hazards

Information on how to prepare for a utility interruption and power outage.

V
Valet Parking Tax - Business taxes

Information about taxes applied to the use of valet parking services in Philadelphia.

Vehicle Rental Tax - Business taxes

Details about what the Vehicle Rental Tax is, who needs to pay it, and when.

Vendor payment status

Track payments the City owes you as a vendor.

Veterans Employment Tax Credit

Eligibility and application details for businesses that participate in Credit for Employment of Returning Veterans of the Armed Services,

Voluntary disclosure of non-payment

Requirements for when a business comes forward to register and pay for taxes owed.

Volunteering - How you can help

Information on volunteering in Philadelphia after a disaster.

Voting

Find out where you can vote and what's on your ballot.

W
Wage Tax (employers) - Business taxes

Instructions for taxes that apply to payments a person receives from an employer in return for work or services.

Wage Tax refunds

Claim a refund on Wage Taxes paid to the City. Instructions are for salaried and commissioned employees as well as income-based refunds.

Water bill payment plans

Payment information for those who are having trouble paying their water bill.

Water meters - Water pipe & meter maintenance

Instructions for installing water meters and what to do if a water meter is damaged.

Water pipe & meter maintenance

Details about the equipment that connects your property to the City’s water and sewer service lines, and what you’re required to maintain.

Water shutoffs

Find out why water shutoffs happen, how to prevent them, and how to get water service turned back on.

What the City is doing - Zika virus

Information on what the City is doing to prevent Zika and reduce mosquito problems.

Winter weather - Natural hazards

Information on how to handle severe winter weather in Philadelphia.

Z
Zika virus

Information about Zika in Philadelphia, and how the City is working to prevent the emergence and spread of the disease.

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