The www.phila.gov Website, including but not limited to all linked pages and sub pages (the “Website”), is provided on an “as is” and “as available” basis, and users are fully and solely responsible for their use of the Website and for any results or consequences of such use. The City of Philadelphia (the “City”) makes no warranty or representation, express or implied, with respect to the quality, content, accuracy, completeness, currency, freedom from computer virus, or non-infringement of proprietary rights of the Website including any of the design, information, text, graphics, images, pages, interfaces, links, software, or other materials and items contained in or displayed on the Website. The Website has been compiled from a variety of sources, including sources beyond the control of the City of Philadelphia, and is therefore subject to change without notice from the City.
In no event shall the City or its agencies, officers, employees, agents, or representatives be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising from your accessing or using the Website, including but not limited to any disruption in service, or otherwise arising from the Website or from anything contained in or displayed on the Website. Nothing contained in or displayed on this Website constitutes or is intended to constitute legal advice by the City or any of its agencies, officers, employees, agents, attorneys, or representatives.
Additional Disclaimer For Online Bill-Pay Service: In addition to the preceding terms and conditions the City, its officers, employees, agents, or representatives, shall not be liable for any damages of any kind arising from your use of the online bill-pay service, including any non-authorization of a user’s payment by any entity involved in the processing of any online transaction including but not limited to your credit card company, any applicable governmental authority’s non-acceptance of a payment from an online bill-pay user, or for any disruptions in service of the online bill-pay service, regardless of the cause. The City further assumes no responsibility for the timeliness, deletion, mis-delivery, or failure to store any user communications or personalization of settings.
Completion of a payment transaction using the online bill-pay service is contingent upon:
- the authorization of payment by all entities involved in the processing of any online transaction including your applicable credit card company;
- the acceptance of your payment, or if applicable, your tax return filing, by the relevant governmental authority or other entity you are attempting to pay; and
- payment of the online bill-pay transaction fee.
If, for any reason whatsoever your payment is not processed, authorized, or accepted by any entity involved in the processing of any online bill-pay transaction, or if where applicable any entity fails to accept your tax return filing, your payment liability shall remain outstanding and unpaid and you may be subject to late fees, interest charges, penalties, shut-off, or other actions where applicable. All outstanding payment obligations shall remain your sole responsibility. You understand, accept, and agree to pay to the City any and all fees and/or penalties associated with the submission of any payment transaction that is returned by any bank or other depository financial institution for insufficient funds or any other error on your part.
Please note: Processing of payments using the City’s online bill-pay service may vary, but normally takes approximately two (2) business days. Your account will not reflect on-line transaction until processing is complete. Also note that accounts in default status seeking to prevent shut-off or other actions must be paid on-line within seven (7) business days of notice of default. However, payment of accounts in default status within seven (7) business days of notice of default may not prevent shut-off or other actions.
This Website may contain links to other sites on the Internet that are operated by parties other than the City (“External Sites”). The City is not responsible for the content of any such External Sites, or for the availability of such External Sites or their content. If you have questions or concerns regarding the content of any External Site, you should contact the respective External Site administrator directly.
Copyright, Trademarks and Service marks
Service marks and trademarks contained in or displayed on the Website, and the contents of linked sites operated by third parties, are the property of their respective owners. All other design, information, text, graphics, images, pages, interfaces, links, software, and other items and materials contained in or displayed on this Website, and the selection and arrangements thereof, are the property of the City of Philadelphia. All rights are reserved. Permission is granted to residents and citizens of the City of Philadelphia to copy electronically and to print single pages from the Website for the sole purpose of sharing information on the Website with other citizens and residents, and on the condition that the pages are copied, printed, and shared without cost to the recipients and exactly as presented on the Website, without any addition or modification. Distribution or republication in any other form or for any other purpose, including any commercial purpose or use, and any modification whatsoever, are strictly prohibited without the prior written permission of the City.
Communications Through The Website
In no event shall any communication made through this Website’s e-mail and messaging functions constitute legal notice to the City, or to any of its agencies, officers, employees, agents, or representatives (including but not limited to legal notice required by federal, state, or local laws, rules, or regulations) with respect to any existing or potential claim or cause of action against the City or any of its agencies, officers, employees, agents, or representatives.
The foregoing terms and conditions and all disputes arising under them shall be governed, construed and decided in accordance with the laws of the Commonwealth of Pennsylvania. The City reserves the right to revise and otherwise change the foregoing terms and conditions at any time and without notice. Commercial use is prohibited without the prior written permission of the City.
Public Interaction with Official City Social Media Accounts
- A. Comments may be archived.
- B. The following behavior may result in comments being deleted and frequent offenders being banned from the page:
- i. Off-topic comments.
- ii. Violation of the copyright, trademark, or other intellectual property rights of any person or entity.
- iii. Vulgar language, ethnic slurs, material that is harassing, defamatory, fraudulent or discriminatory.
- iv. Displays sexually explicit images, cartoons, jokes, messages, or other offensive material.