Water, gas, & utilities

Stop water service

To permanently stop water and sewer services at your property, you must obtain a Discontinuance Permit. The Philadelphia Water Department (PWD) issues these permits at the PWD Permit Desk on the concourse level of the Municipal Services Building.

Note: Discontinuance Permits do not pertain to stormwater assessments or charges.

Obtain a Discontinuance Permit

To obtain a Discontinuance Permit, you must bring:

  • A current water bill.
  • A photo ID.
  • A notarized letter from the property owner authorizing the permit (if you are not the property owner).
  • A letter, with the property owner’s letterhead, authorizing the permit (if a company or organization owns the property).

PWD Permit Desk

Visit or call the PWD Permit Desk at:

In person

Municipal Services Building
Public Service Concourse
1401 John F. Kennedy Blvd.
Philadelphia, PA 19102-1687

By phone

Call (215) 685-6300

Hours: Open Monday through Friday, 8:00 a.m. to 3:30 p.m.

Once PWD issues your permit, a representative will visit your property to disconnect the water service from our main and remove your water meter.

Don't stop your water service to save money

The issuance of a Discontinuance Permit is not a temporary solution to avoid service charges. If you need to restore water service after the City issues a Discontinuance Permit, you must obtain a new permit and hire a certified plumber to install a new water service. This could result in thousands of dollars of additional expenses.


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