Water, gas & utilities

Reasons for water shutoff

Your water and sewer service may be shut off in the following cases.

Late payment

You have not paid your water and sewer bill on time. Before your service is shut off, the Water Revenue Bureau will send you one or more of the following notices:

  • Past Due Notice: This message appears on your bill. When you receive a past due notice, you can either pay the entire amount due or set up a payment plan with Water Revenue.
  • Shutoff Notice 1: This is the second notice that will be sent to you. It warns you that your water and sewer services may be shut off if you do not pay your bill.
  • Shutoff Notice 2: This is the final notice that will be sent to you. It warns you that your water and sewer services will be shut off if payment is not received by the specified date.

Lack of meter access

You have not allowed the Philadelphia Water Department to read or repair your meter.

Public safety

Emergencies or health and safety violations have occurred that threaten water quality.

Fraud

Your customer application is found to be based on a false identity or false information.

Water main breakage

When this happens:

  • The main is shut down to isolate the emergency.
  • Most interruptions to water service are fixed within six to eight hours.
  • Affected customers are notified with a door hanger on the front door of the property.

Related content

  • Water regulations

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