What we do
The Philly311 contact center is Philadelphia’s customer service center for non-emergency inquiries. The center is open from 8 a.m. to 8 p.m., Monday through Friday.
Requests for service can be submitted via telephone, mobile application, web application, email, and social media. We will get your request to the right department and update you as the situation changes. Together, we develop valuable insights that help improve our city.
Philly311 can help you:
- Submit a service request or report an issue.
- Track status updates for requests you submitted.
- Look at nearby community requests.
- Find frequently asked information.