Michelle L. Bethel was appointed to the position of Deputy Revenue Commissioner in charge of the Water Revenue Bureau in July of 2008. Prior to her appointment as Deputy Revenue Commissioner, Ms. Bethel worked for the Pennsylvania Department of Revenue in Harrisburg for 14 years. During her tenure there, she worked in various positions such as Tax Account Collections Technician, Work Leader, Supervisor, PC and LAN Administrator, Research Analyst, Information Technology Manager, Collections and Customer Service Call Center Assistant Manager, Bankruptcy Division Chief, Enforcement Division Chief, and Assistant Director for Administrative Services.
Ms. Bethel has extensive knowledge in customer service, collections, and compliance issues gained through working in increasingly responsible management positions. She also is a certified customer service and diversity trainer. Ms. Bethel holds a B.S. degree in accounting with a minor in public relations from Kutztown University and an MBA in human resource management from the University of Phoenix. Ms. Bethel is a native of Harrisburg, Pennsylvania, and is a proud member of Delta Sigma Theta Sorority Inc., a public service organization.