The Department of Revenue strives to give taxpayers and water customers kind, smart, and prompt customer service. Many of our interactions are moving to email or social media. But we know in-person service is still important.
One of our recent customer-service improvements is an automated kiosk system. It allows customers who visit the Municipal Services Building in Center City to either:
- Get a paper ticket, and track your place in line on large monitors; or
- Get and send cell phone text messages, and manage your own wait times
The cell phone option allows you to leave the building. You can take care of other business nearby, get a coffee, or go snap a photo! The kiosks help Revenue serve people based on their specific needs. They also give customers greater control over their own visit.
Find out more about our self-service kiosks in the video below:
Photo credit: Michelle Bailey/Department of Revenue
